Privacy Policy

1. About the project

TeamCash is a project aimed at attracting franchisees to accept cash from the Company’s customers to deposit their gaming accounts on the Company’s website. The Agent, in turn, makes a profit in the form of a percentage of the transactions made

The Franchisor does not pay any money to the Agent.The Agent receives its profit solely as a percentage of the transactions made.

Should these Rules be changed, the Agents shall be notified by the appropriate announcements

2. Basic terms

• Franchiser – TeamCash project
• Franchisee (Agent) – a partner-entrepreneur, cashier(s) owner
• A Company is any betting company
• Cashier – the point at which the customer’s payment is mad
• A Customer is a betting company user

3. Main provisions / limitations

The Franchiser’s Agent has to be at least 18 years of age or has reached the age of majority in their jurisdiction (if that age is to be greater than 18) and agrees to the rules proposed by the Franchiser.

The Agent is allowed to create only one (1) account and an unlimited number of cashes assigned to this account.

The Agent cannot use the funds in their work account to replenish their own gaming account and withdraw funds. This rule applies to new agents with 01/01/2024. Already registered agents can continue their gaming activity and use their cash registers without any restrictions.

The amount of commissions for completed transactions is based on the current rates at the time of a new agent registration.

4. Identification

In alignment with the company’s internal Anti-Money Laundering (AML) policy, the Franchiser conducts initial and ongoing identity verification of agents, depending on the level of potential risk and factors.

To register, the Agent must provide the Franchiser with:

• Full name
• Valid phone number
• Valid e-mail address
• Actual residential address
• Passport/identity card/driver’s license or other substitute document details
• Copies of the following documents: passport (main page) or identity card (both sides) or driver’s license (both sides) or other substitute document that meets the following requirements: – contains the name, date of birth and a photograph of the document holder. – was issued by national government authorities.
• Selfie with the front side of the identifying document.

In case of doubt about the identity of the Agent, the Franchiser has the right to conduct a video call verification procedure.

5. Agent’s work

The purpose of the Agent’s work is to make transactions (deposit/withdrawal of funds) to the customers of the Company.

If the Agent is suspected of committing fraudulent acts against the Company or is associated with customers who are committing fraudulent acts against the Company (falsification of payment vouchers, multiple accounts, third party betting, use of betting automation software, gambling in arbitrage situations, betting to exceed limits set by the Company, abuse of loyalty programs, betting deposits on equal bets, etc.), then the Franchiser reserves the right to stop these fraudulent acts
by:

• Warning and non-payment of the cashier commission.
• Blocking the Agent’s cashier without refund in case of repeated violations.
• Blocking the Agent’s cashier without warning in case the Agent has caused significant damage to the Company as a result of fraudulent actions.

The Agent is responsible only for compliance with the applicable rules and is not responsible for the violation of company rules by customers. If the Company freezes/unfreezes the accounts of players who have replenished their gaming accounts through the Agent, the Company may notify the Agent about the IDs of these players.

The player who made a deposit to their gaming account only through the Agent’s cashier has no withdrawal options except TeamCash. Other withdrawal methods become available if a player makes a minimum deposit to their account at least one (1) time using the method other than TeamCash.

The Franchiser reserves the right to suspend any Agent’s cashier If there are any uncertainties regarding the Agent’s sincerity or trustworthiness. The suspension is valid until the end of the verification by the Company’s security service. During the verification process, video identification can be performed at the time agreed with the Agent. In case of repeated refusal of video identification (failure to perform video identification within 7 working days due to the fault of the Agent is considered a refusal), the agent’s account will be blocked until video identification is performed.

If the security service finds a violation of the rules on the part of the Agent, the Agent’s account will be blocked with an explanation of the violation types, and the funds in the Agent’s cashier will not be returned.

The Company does not provide the Agent with any details about the customers who use the services of it’s cashiers, except for the status: “frozen” or “active”.

Any interaction between the Agent and the Franchiser shall be carried out only through the official channels of communication indicated on the project website.

6. Technical issues in the application

In the event of technical problems and system failures on the Franchiser’s side (there may be temporary difficulties logging into the application and performing cashier transactions, the time for crediting and withdrawal of funds may be increased up to 12 hours) in this case, the appropriate push notification in the application/e-mail/text message will be sent to the Agent within 1 hour of the occurrence/resolution of a technical issue or outage.